The Tourvigator Travel Guarantee is our commitment to you that your booking experience is safe and protected.
What the guarantee covers
- Secure payments: Your payment is held securely and only released to the supplier after the activity takes place
- Refunds for cancellations: If a supplier cancels your activity, you'll receive a full refund
- Dispute resolution: If there's a problem with your activity, our support team will investigate and help resolve it
What the guarantee doesn't cover
- Personal injury or property damage during an activity (covered by the supplier's insurance)
- Cancellations made by you outside the free cancellation window
- Activities that you chose not to attend (no-shows)
Contact us: help@tourvigator.com | +255 767 405 090 | Fuoni Ijitimain, Zanzibar, Tanzania
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